HELP / FAQS

-The Owners Nikolina & Branka design and curate every NB SWIM bikini!

All of the bikinis are made with recycled REPREVE, ECONYL, & CARVICO.These fabrics are
made from salvaged fishing nets, and plastic ocean waste. All of the Swimwear is sustainable
and high quality, each piece is double lined ensuring comfort and the perfect seamless fit.

Our packaging is also fully sustainable. We pack each bikini individually into biodegradable cassava bags. These bags decompose within 24 hours in any landfill.

Our fabrics are dyed with certified OEKO-TEX STANDARD 100 dyes supplied by either DyStar in Germany or Huntsman from the US. These dyes are Eco-Friendly colorants
that provide maximum consumer safety.

To make sure your bikini lasts longer please follow these care instructions!

WASHING:

• Hand was in cold water with some gentle detergent.
• Avoid using fabric softeners, as they tend to damage spandex or elastic.
• Avoid twisting the bikini too hard, gently squeeze out water.

DRYING:

• Lay the bikini flat to air dry, away from any direct sunlight or heat.
• Avoid using the dryer as the high heat can shrink and damage the fabric.

We are happy to accept returns in original condition (unused,unworn,and unaltered) with tags and liners attached for either a refund or store credit. All return requests must be made within 30 days after the date it was delivered. The refund will be processed within 14 business days from the date of the returned package. We do not provide return labels nor cover any cost incurred when shipping back your return. 

For Canadian orders, we offer return labels and exchanges, However we charge a returns processing fee of $15 per return order and we do not refund any shipping fees.

Any item purchased on sale or at a price marked down is a final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not a final sale unless the discount code is advertised as a final sale. We do not offer any exceptions for this policy. 

Any discount codes that are provided are for one time use only and you are unable to use it again even after your return.

We are sad to hear that you needed to exchange or return! Let us know what you would like us to improve! When you submit an exchange it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Once your exchange has been processed, an order confirmation email will be sent over via email.

We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a Dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.

Any item purchased on sale or at a price marked down is a final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not a final sale unless the discount code is advertised as a final sale. We do not offer any exceptions for this policy. 

We offer free express shipping for all AU orders over $200 (prices on the US site are still displayed in USD in checkout).

Orders under $200 have a $10 express option. Shipping time is 5-12 business days. 

All expedited and ground shipping can incur carrier delays that will extend this transit time. 

Once your order has been shipped, we ask for 10-30 business days for delivery. Please note, packages are subject to carrier delays and all international packages will incur taxes by their local government.

We are sad to hear you have refused your package! Once we have received your returned package, we will process a refund for the items, minus the shipping cost. If your order was placed without free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse. 

We ship to the UK & EU, give your order 5-20 business days to arrive.

We process your order as soon as it's placed! Once your order is placed we cannot make any changes this includes anything such as cancellations, shipping, billing, addresses, shipping methods, inserting your promo codes, removing/adding/altering items that you have ordered.